Refund and Returns Policy

This policy applies to orders from the Blackstar Halo web shop, which is run by 24h Entertainment Oy. It follows the Finnish Consumer Protection Act and EU consumer law. Nothing here limits your statutory rights.

Seller

24h Entertainment Oy (Business ID 2982048-3)
Nirvankatu 57, 33820 Tampere, Finland
Email: info@blackstarhalo.fi

Right of withdrawal: 14 days

You may cancel your order without giving a reason within 14 days of the day you, or a person you name, receive the goods. If an order arrives in several parts, the 14 days start when the last part arrives.

To cancel, tell us clearly before the 14 days end, for example by email to info@blackstarhalo.fi. Include your name and order number. You may use the model form at the end of this page, but you don’t have to.

Returning the goods

  • Send the goods back to the address above no later than 14 days after you have told us you are cancelling.
  • You pay the cost of returning the goods. We don’t provide return labels.
  • Pack the goods well. You are responsible for the goods until they reach us, so we recommend a tracked shipment.
  • You may handle the goods as you would in a shop to see what they are like, for example try a shirt on. If you have used or handled them more than that, and their value has gone down as a result, we may deduct the loss in value from your refund.

Refunds

  • We refund the price of the goods and the original delivery cost within 14 days of receiving your cancellation.
  • We may wait to refund until we have received the goods back, or until you have shown that you have sent them, whichever comes first.
  • We refund the cost of standard delivery only. If you chose a more expensive delivery, we don’t refund the extra cost.
  • We refund using the same payment method you used, unless we agree otherwise. You won’t pay any fees for the refund.
  • If you cancel only part of an order, we refund delivery only if the whole order is returned.

When the right of withdrawal does not apply

  • Sealed CDs, vinyl records and other sealed audio recordings, if you have opened the seal after delivery.
  • Goods made or signed to your personal order.

Faulty, damaged or wrong items

If an item is faulty, damaged in transit or not what you ordered, email us within a reasonable time after you notice the problem, preferably with a photo. We will replace the item or refund it, and in that case we pay the return costs. This does not affect your statutory rights for faulty goods.

Unsure about a size? Email us before ordering and we will measure the item and send you the exact dimensions.

Orders outside the EU

Customs duties, import taxes and handling fees in the destination country are paid by the customer. If you refuse to accept a parcel, we deduct the return shipping cost and any charges we have to pay from your refund.

Disputes

Please contact us first; we will sort things out. If we cannot agree, a consumer may contact the Finnish Consumer Advisory Services (kkv.fi) and take the matter to the Consumer Disputes Board (kuluttajariita.fi). Consumers in other EU countries can also get help from the European Consumer Centre (ECC Finland).

Model withdrawal form

Fill in and return this form only if you want to cancel your order.

To: 24h Entertainment Oy, Nirvankatu 57, 33820 Tampere, Finland, info@blackstarhalo.fi

I hereby give notice that I withdraw from my contract of sale of the following goods:

Order number:
Ordered on / received on:
Name:
Address:
Signature (only if this form is sent on paper):
Date: